Ordering online

Products are shipped within 24 hours after your payment has been confirmed.

Terms and conditions

Your payment is processed through Stripe, a secure electronic payment platform that accepts the following credit cards: Visa, MasterCard, and American Express. You do not need a Stripe account to buy products through tractonline.com.

Refund policy
If you decide not to keep your Tract product, you may return it, unopened and in the original packaging, within seven days of receiving it. No refunds will be issued for any opened, damaged or otherwise unsaleable merchandise. You are responsible for ensuring that the product is returned in its original condition. Please note that shipping costs are not refundable.

Damaged goods
All tractonline.com orders are sent and insured by reputable shipping companies. These companies are responsible for the condition of your order. Any complaints regarding damage during shipment must be made directly to the shipping company involved. You will need your shipment tracking number (on your waybill) to start this process.

Privacy policy
Tractonline.com, owned and operated by Contractuelle, offers you a safe and secure environment to shop and place orders with confidence. Through our payment processor, Stripe, all of your personal information – including credit card information – is encrypted using SSL (Secure Sockets Layer) technology, the industry standard.

Tractonline.com will never give or sell your name, e-mail address or any other personal information to any other company. From time to time, tractonline.com may e-mail you with news about Tract products or promotions. If you do not wish to receive these notices, simply let us know by e-mail.

Tractonline.com uses cookies to keep track of information you’ve entered on the site, such as the contents of your electronic shopping cart. Cookies are not spyware, nor are they viruses. They do not allow us to access any additional information that you have not already provided on our site. If you have set your browser preferences not to accept cookies, you will not be able to shop on our site.